Privacy Policy

Privacy Policy 

Life Bloom Support & Referral Services, LLC
Effective Date: December 2025

LifeBloom Support & Referral Services, LLC (“LifeBloom,” “we,” “our,” or “us”) is committed to protecting the privacy and security of visitors to our website and the personal information we may collect through online communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

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1. Information We Collect

We may collect the following types of information when you visit our website or submit a form:

A. Personal Information (Voluntarily Provided)

• Name

• Email address

• Phone number

• General inquiry or referral information

• County or service area

⚠️ Important: Our website is not intended for the submission of medical records, diagnoses, or clinical information. Do not submit Protected Health Information (PHI) through website forms.

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B. Non-Personal Information (Automatically Collected)

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visit

• Referring website

This data is used for analytics and website performance improvement only.

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2. How We Use Your Information

We use collected information only for legitimate business purposes, including:

• Responding to general inquiries or referral requests

• Providing information about our programs and services

• Improving website functionality and user experience

• Complying with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

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3. HIPAA & Protected Health Information (PHI)

LifeBloom complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.

• PHI is only collected through secure, authorized intake processes, not through public website forms.

• PHI is accessed only by authorized personnel.

• PHI is stored in secure systems with administrative, technical, and physical safeguards in place.

• Any unauthorized disclosure is handled under our HIPAA breach response procedures.

4. Information Sharing & Disclosure

We may disclose information:

• When required by law, court order, or regulatory authority

• To comply with Medicaid, LME-MCO, DSS, or auditing requirements

• To protect the safety, rights, or property of LifeBloom, our clients, or others

We do not share personal information with third parties for marketing purposes.

5. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to:

• Improve website performance

• Monitor usage trends

• Enhance user experience

You may modify your browser settings to decline cookies, though some features of the site may not function properly.

6. Data Security

LifeBloom implements reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet can be guaranteed to be 100% secure.

7. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children without appropriate legal consent.

8. External Websites

Our website may contain links to third-party websites. LifeBloom is not responsible for the privacy practices, policies, or content of any external websites.

9. Your Privacy Rights

You have the right to:

• Request correction of any personal information you submitted

• Request information about how your data is used

• Withdraw consent for future communications

Requests must be submitted in writing to the contact information below.

10. Changes to This Privacy Policy

LifeBloom Support & Referral Services, LLC reserves the right to update this Privacy Policy at any time. All changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or your information, you may contact:

LifeBloom Support & Referral Services, LLC
Email: admin@lifebloomservices.com
Phone: (919) 244-2322‬
Service Area: North Carolina